I take no pleasure in posting this video but believe folks should hear about my experiences with SAB's Warranty Support. And in talking to others I can say I am not alone.
Sorry to hear your foil delaminated Adrian.
Keep pushing through the right channels and fingers crossed you get a positive outcome.
Have you contacted them directly? I had one case in the past with windsurf gear where I first went through the shop, and got nowhere. I eventually got in contact with the US distributor (a different shop), and got much better responses from them. Your shop and situation is different, but it might be worth a try.
Puzzling that SAB has gone silent with Sailworks.
At home I use only SABfoil/Moses stuff, purchased from Sailworks. I have had good luck with quality. No issues at all, including a 940 wing.
Hopefully you get a positive resolution.
Adrian, 6 months warranty period does not sound right. I just read the Warranty Policy from the Sabfoil website. In summary they warrant for 2 years with a whole lot of qualifications. Given you bought the foil in March, if it has no obvious reef dings, then you have a sound claim for replacement.
Does Sailworks agree you have a valid claim?
there is no "standard" in the US. in fact, there is no generalized legal requirement to provide a written warranty for any consumer goods like in the EU. of course this doesn't mean that manufacturers might not offer one (and if they do, depending on the sector they'll charge extra for it). there is also a concept of implied warranty, but good luck enforcing that.
Good News! SAB has offered me a full refund for the 940. Unfortunately it was too slow and took too much effort from Sailworks.
I believe nothing is perfect and mistakes happen; however what a person/company does next to resolve a problem is what is important. SAB finally stood behind their product which does restore my confidence in SAB; but I believe their ISO 9001 Warranty process needs to be reviewed.
It's summer here too. It's peak season during which that equipment is not available for use. I had a slow warranty experience with another company (detailed here in an another thread), and it cost me the bulk of my season on that gear. They finally delivered, but I still won't be buying more from that company, and this story gives me pause in considering a purchase from SAB.
Between this thread and the fact that they don't let US owners participate in the mast trade in program makes it seem like they really don't want our business here in the States.
I went through similar issues with Starboard and haven't bought another starboard product since. it's a shame because I really like their foils but this will probably be the last Sabfoil I buy.
Just an update
After a few Correspondence with support@sab they advised that their investigation reviled the delay in the warranty claim was due to a breakdown in communications. SAB have now modified their process where the seller/store can deal directly with SAB on warranty issues.
Good news is I got the warrantied foil and I am pumped to get on it
Summer in Italy, especiallly August, means they shut down for vacation. Pretty much all of Europe shuts down in August (except for hotels and restaurants and resorts). Vacation to them is a religion with very few non-believers.